FAQs

A tooth shade match card is included in your At-home Impression kit. You hold this card next to your teeth and take a selfie and upload it at resetsmile.com/upload when you mail back your impressions. Our dental lab uses this photo to match your natural tooth shade when making your device - we have over a dozen natural tooth shades and multiple gum shades too.

At the present time we do not and as a small company we don't support reimbursement claims on our customer's behalf. But you will get a receipt and access to your chart through our partner dentist, which typically is useful for filing a claim yourself. Also please check with your insurance plan, because some customers have success submitting claims directly on their own for reimbursement for our product.

We can definitely replace the missing teeth. For broken teeth, it really depends on how far down broken they are, and how much space exists to build a stable device in the gap caused by the broken teeth and also whether they are healthy and our reviewing Dentist approves it.

We really can’t tell until we get your impressions and photos and the dentist reviews it. But we do often find that we can make devices over some broken teeth if there is sufficient space.

Unfortunately no, ResetSmile is appropriate for those missing some, but not all, of their teeth because each custom-made device is made of a flexible material that grips onto the remaining teeth along the gumline to securely snap into place.

Unfortunately not at the present time as we ship and sell only in the USA. We hope to expand in the future.

If after you mail in your dental impression our dental team and/or licensed dentist determines that ResetSmile is not appropriate for you given your dental condition and we cannot make you a device, we will notify you and issue a full refund to your method of payment.

We stand behind our product. Over the past few thousand customers, our devices fit well right away over 95% of the time. But just like in a dental office, when you first put in your new device it occasionally might not fit perfectly. But don’t panic! We offer free adjustments, so if it does not fit, send it back and we will adjust it for you and/or make and send you a new device for free. We want ResetSmile to help you, so be patient to get the smile you want and ability to eat better than before. If ultimately we cannot make a device that works for you, you can return your device within 30 days of receiving it and we'll issue a full refund to your method of payment.

For those who are missing one tooth or have several missing teeth but are not missing all their teeth, ResetSmile is a great solution that looks natural, lets you chew food normally, requires no surgery, and requires no metal in your mouth. Tooth replacement options like implants or fixed bridges are invasive and expensive.

ResetSmile is made of the same flexible material used for decades by dentists. It’s a removable and comfortable tooth replacement option that costs less than other alternatives. Best of all, you can get ResetSmile without ever leaving home by using our at-home mail-in impression kit.

Yes. Every aspect of your treatment with the ResetSmile system is doctor-prescribed and doctor-managed by an assigned state-licensed dentist. Your ResetSmile purchase price automatically includes this service, which is provided to you through our partnership with Dentulu, America’s largest online teledentistry provider. Upon completing your purchase and providing your dental & health information online, Dentulu will electronically assign you a Board Certified Dentist (for each of the 50 US states), who will evaluate the dental/medical history and impressions you submit to make sure ResetSmile is appropriate for you, create and prescribe your treatment plan, oversee the digital device design, and approve your final ResetSmile device before it is shipped to you.

Dental implants are a permanent tooth replacement option to replace missing teeth that involves dental implant surgery and healing time. While they are a good solution to the problem of missing teeth, implants are the most expensive and most invasive of all the tooth replacement options. Many people can either not afford dental implants, or do not want to undergo surgery to implant the post. For that, ResetSmile is often a good solution.

ResetSmile also works great for those who want a cosmetic and comfortable temporary solution while undergoing surgery for dental implants. ResetSmile can be used as a transitional appliance for when implants have been placed and/or when you are waiting to receive your final crowns.

Yes! ResetSmile is a truly dentist-grade device designed to help you eat normally while wearing it in addition to smiling confidently. It is to be removed for brushing, flossing, and cleaning.

ResetSmile devices are often far more comfortable than other removable tooth replacement options. Appliances with metal clasps don’t move naturally with your mouth and can even weaken natural teeth over time. Because of our high-tech 3D printing process, ResetSmile can be created with greater precision than other dentures. That means better fitting teeth sent straight to your door.

Yes! ResetSmile can help you get your smile back. Our flexible devices look great for you to feel confident about smiling again.

To clean your device we recommend our cleaner, Smile Again. We don't recommend using other cleaners because they are often ineffective and could cause damage over time. You can order Smile Again cleaner from us or you can order widely across the internet.

Follow these instructions or watch this video on how to take and submit an impression of your teeth. When you return your impression, simply send the impression back in the tray (return the rubber, tray, and all). Do not remove the impression material from the tray.

Yes, we can replace back teeth. What we do is custom-design each device to the individual dental anatomy using our 3D software and printing process based on the impressions you submit. If there are no remaining teeth posterior to the missing teeth, the device is designed to grip along the undercuts (right along the gumline, the Valplast flexes a little bit to grab on) of the remaining tooth or teeth in front of the missing teeth.